Frequently Asked Questions

Custom Quotes Questions

• How long does it take to receive a custom quote?
• How long are your estimates valid for?
• How do I check the status of my quote request?
• Can't I just email you all the information instead of using a custom quote form?

Printing Questions

• What is offset printing?
• What are the advantages of offset printing?
• What is digital printing?
• What are the advantages of digital printing?

Files Question

• What file formats do you require? How do I set up my files correctly?
• What are crop marks?
• Do I have to draw crop marks manually?
• Do I have to impose my artwork myself?
• What is bleed?
• What resolution should I use for the images in my artwork?

Security & Privacy Questions

• Do you keep credit card information on file?
• Is your website secure?
• Will you share my information?

Site-Related Questions

• What browsers work the best with your site?

Custom Quote Questions

How long does it take to receive a custom quote?

This depends on the complexity of your quote request. The vast majority of our estimates are done within 24 hours.

How long are your estimates valid for?

Estimates expire after 30 days. After that time, our sales team can redo the estimate for you or confirm if it has changed. 

How do I check the status of my quote request?

Please select "Quotes" from "My Account" menu to check the status of your quote request.

Can't I just email you all the information instead of using a custom quote form?

Yes, you can. However, the custom quote form contains all the information we need to complete the estimate, so that can expedite the process as we may have to ask for further details if you send us an email that omits certain information needed to provide an accurate quote.

Printing Questions

What is offset printing?

Offset printing is a technique where the inked image is transferred (or "offset") from a plate to a rubber blanket, and then to the printing surface. When used in combination with the lithographic process (which is based on the repulsion of oil and water), the offset technique employs a flat (planographic) image carrier on which the image to be printed obtains ink from ink rollers, while the non-printing area attracts a film of water, keeping the non-printing area ink-free.

What are the advantages of offset printing?

• Consistent high-quality images. Offset printing produces sharper and cleaner images and type than digital printing.
• The print quality is generally better than in digital printing.
• Works on a wide range of printing surfaces, including paper, wood, cloth, metal, leather, rough paper and plastic.
• Cheaper for high volume printing. The overall price per printed piece drops.
• Wide color gamut. Offset printing can accurately reproduce colors from the Pantone Matching System, while digital methods only simulate Pantone color using four-color printing.

What is digital printing?

Digital printing is a method of printing in which the data and images are printed directly from the computer onto paper.

What are the advantages of digital printing?

• Cheaper low volume printing. While the unit cost of each piece may be higher than with offset printing, when setup costs are included digital printing provides lower per unit costs for small print runs.
• Faster turnaround time.
• Variable data printing.
• Better for the environment. Digital printing uses dry ink or toner, which doesn't emit any VOCs in printing. Also, this printing method produces much less paper waste than offset, because the set-up time is shorter.
• More accurate proofing.

Files Questions

What file formats do you require? How do I set up my files correctly?

We need a 1-up, press-ready PDF file with crop marks and bleed. Please see the "Preparing PDF Files" section of this web page for information about creating press-ready PDFs.

What are crop marks?

Crop marks are printed or drawn lines indicating where the paper should be cut to produce the correct page size.

Do I have to draw crop marks manually?

No. Any desktop publishing software can create crop marks automatically when you export your file into a PDF. In this case, you have to make sure that the trim size is the same as your document size. For example, if the final trimmed size of your business card is 3.5" x 2" then your document size must be the same.

Do I have to impose my artwork myself?

No. All files are imposed by our workflow. If you submit the imposed file yourself, chances are that we will have to break it apart and re-impose it.

What is bleed?

If any element on your document layout makes contact with the document border you will have to use bleed. The trick is to place the element so that it goes over the border where the document will be cropped after printing.

The term bleed is used for all objects overlapping the border of your document.

Should I convert my files into CMYK?

No. Conversion from RGB to CMYK is done automatically on our workflow.

What resolution should I use for the images in my artwork?

We recommend that all images be saved at 300 dpi.

Security & Privacy Questions

Do you keep credit card information on file?

For your security, we don't keep any credit card information on file.

Is your website secure?

Yes. Our secure checkout system uses the latest secure server technology. Your order is submitted and retrieved with a secure connection to our server and remains secure at all times.

Will you share my information?

We keep all customer information internal. Occasionally, you may receive offers and announcements from D & E Printing via e-mail. You may unsubscribe from these messages at any time.

Site-Related Questions

What browsers work the best with your site?

Our site should work with all browsers, however, we recommend the latest version of Microsoft Edge, or Google Chrome for Windows and Firefox for Mac.